Service Purpose
Goldmine always adhering to the "discovery of customer needs, to customers." To deliver value, respect and care for our customers." To provide you with pre-sale, in-sale to after-sale of one-stop-shop excellence services.
Why inventory matters
GOLDMINE has strategic warehouses located in China. With more than 3,000,000 sq ft available, it allows us to stock over 3000+ items, while reserving plenty of space for customer property.
We understand that numerous customers do not have the proper space required to house their inventory. This is one reason why GOLDMINE offers JIT (Just In Time) programs for our customers. We can work with you on a warehousing program to meet your company’s needs.
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Workable lead times
Precise planning and domestic location contribute to high inventory levels and controllable lead time.
Safety stock
24-hour inventory flow and live monitoring, and a well-planned modular structure—all this ensures your products are safe and intact.
Order efficiency
The high rise of our in-stock product system guarantees a comprehensive response to any necessity of large quantities waiting to be stored.
Savings
Minimize your inventory investment right from the start. GOLDMINE lifts the burden of the balance sheet and inventory hassles off your shoulders.
The result? On-time delivery!
Throughout the entire process of our supply chain management, consistent on-time delivery is vital and very important for the success of our business. Our warehouse department makes sure that your products are stocked properly before being delivered. Minimizing the supply chain bottlenecks between the customer and the business, by directly delivering bottles from our own distribution centers and company outlets, makes us experts in what is of the utmost importance to you—on-time delivery.
Express Service
We recommend Express Delivery if time is of importance and you need to send your glass bottles economically. With our Express Service we make sure your shipment is delivered the next working day.
Air Freight
In case of urgent items, air freight shipment is used for global shipments: FEDEX, DHL, UPS, TNT. Thanks to our large network with the most advanced airlines, we can ship your parcels at lightning speed.
Service throughout the entire lifespan of your product
Service throughout the entire lifespan of your product.
Our After-Sales Department will help you if you have any questions or problems – the range of services at your disposal includes everything from start-up to product returns.
If necessary, a member of our staff will be on the site within a very short period of time to work together with you and to take care of your issues and interests. Our employees in after-sales service are not only bottling experts—they are also qualified in many other specific areas. For example, our team includes experienced designers who are pleased to provide any additional packaging suggestions for any specific events.
Take care of your project. End-to-end
Fast and personalized service
Every request is handled by a dedicated team that takes care of the entire process, from quotation to delivery at your doorstep
Pre-After Service
We guarantee that our glass bottles will arrive intact with packaging made of carton and polyfoam. Also we suggest a 2% More or Less Clause.
Warranty coverage
Every bottle project has different protection needs, which is why we offer a variety of flexible warranty.
Need support?
We're 24/7/365 at your service!
We want you to be satisfied! That is why we have developed service solutions that will support you even after your purchase. Partnership and reliability are the values that we live by in China. Should you need assistance, we are always at your disposal.